Retention Management

Retention Management offers the fitness industry's only automated member communication and retention program. By harnessing the power of email technology, their services will help you to keep your members engaged, improve awareness and utilisation of your revenue producing services and increase your net member growth.

Retention Management provides the technology solution that creates a seamless support system for health club members throughout the cycle of their membership. Their focus on member attendance, health/fitness education and the automation of attrition defence systems is an extremely comprehensive and innovative approach to improving retention and increasing club revenues. Retention Management eliminates many of the complexities and time demands of running a comprehensive retention improvement program for a club. Their mission: Create a positive impact on a club's bottom line through improved member retention.

Retention Management's service provides:

Member data consistently analysed and segmented based on usage
New member welcome and integration program
Personalised attendance-based emails that encourage visits and offer helpful health and wellness information
Marketing blasts to promote services and increase ancillary revenue
Birthday and holiday greetings
Renewal reminders for term memberships
Intuitive recovery program specifically targeted to your non-users
Quick and easy account setup and maintenance through the online client portal
Secure email delivery and compliance with all SPAM rules and regulations

And, with our automated program, your members give you all the credit. Retention Management is invisible to your members. Click here for product brochure.

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